Continuous Support Post go-live
We understand that sometimes things don't go as planned, even after you've gone live with our APIs. That's why we provide post-go-live support to help you resolve any issues or address any questions that may arise.
To get support, simply send an email to [email protected]. This will automatically create a ticket in FreshDesk (the support toll we use for customers), and a support executive will be assigned to it. You'll receive frequent updates on the status of your ticket, and if our support team needs any additional information from you, we'll reach out to you directly.
If you require faster responses than our standard response SLAs or for anything super urgent or pressing, please contact your SPOC (Single Point of Contact) at Signzy. They'll be able to assist you and ensure that your issue is addressed promptly.
What to Include in Your Support Tickets:
To help us assist you more quickly and efficiently, please include the following information in your support tickets:
- A detailed description of the issue you're experiencing or the question you have
- Any error messages or codes you're seeing
- The API or product you're working with
- Any relevant logs or screenshots that can help us diagnose the issue
- Your API key or other relevant credentials
- Any relevant technical details such as CURL requests and responses.
By including this information upfront, you can help us get to the root of the issue more quickly and provide a solution that much faster. The more information you can provide upfront, the better equipped our support team will be to help you resolve any issues you are experiencing with our products.